UX Murder Mystery Podcast

Hosted by Brian Crowley and Eve Eden

Design • New episodes Weekly

Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure.

We investigate what's killing your customer experience. Think true crime, but for failed designs.

We dig into the real stories behind UX disasters. Every case has clues. Every problem has a solution.

Latest Episode

The Driver Did Nothing Wrong

Two automakers. Multiple deaths. One shared cause: interfaces that prioritized looking like the future over keeping people alive in the present.

Anton Yelchin's 2015 Jeep Grand Cherokee didn't malfunction — it worked exactly as designed. Fiat Chrysler's monostable electronic shifter abandoned 80 years of muscle memory for a haptic gimmick that left 1.1 million drivers guessing whether their car was in Park. The recall came after Yelchin was already dead.

Then there's Tesla, where touchscreen-buried controls, door handles that fail in fires, and Autopilot marketing collide with the only metric that matters: who walks away. Two case files. One verdict. When the interface is the murder weapon, "user error" is just the alibi.

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Questions? Stories? Ideas?

Email us at: questions@UXmurdermystery.com